RESERVATION MANAGEMENT

Your tent.
Every reservation.
All connected.

From the first reservation request to admission: connect guests, tables, communication and billing in one cloud-based system for your festival tent.

Request a personal demo See the reservation process
FROM THE FIRST WISH TO THE BIG DAY

One guest.
One table.
All connected.

Reserve. Organise. Bill. Welcome guests.

Discover the whole story
  1. Portal & enquiry
  2. Administration & planning
  3. Payment & documents
  4. Check-in & analysis
Festzelt OSEINE RESERVIERUNG. DER GANZE ABLAUF.
reservierung.festhalle-schottenhamel.de
SchottenhamelFESTHALLE SCHOTTENHAMEL
HOME   ·   RESERVIERUNG   ·   MEIN KONTO

Ihre Reservierungsanfrage

Lena Muster · MusterfirmaKundennummer 101 · Reservierung №101
Termin18.09.2027
Gäste10 Personen
Anfragen →
Integrated into your websiteIndividually configurableCloud-based · mobile too
THE RESERVATION SYSTEM IN DETAIL

For every step.
The right feature.

From intake to analysis: every area of your festival tent works together.

01 / THE RESERVATION PORTAL

Your tent.
The first contact.

The guest starts on your tent's own website. From the “Reservation” menu item they reach your integrated portal — with your branding and your own subdomain. Shown here is the “on request” variant.

  • Your own tent website and your own subdomain
  • Choose date, area and party size step by step
  • On request or binding booking — depending on your setup
Festzelt OSGastansicht · Reservieren
reservierung.festhalle-schottenhamel.de
SchottenhamelFESTHALLE SCHOTTENHAMEL
HOME   ·   RESERVIERUNG   ·   MEIN KONTO

Willkommen in der
Schottenhamel Festhalle.

Ein gemeinsamer Tag auf der Wiesn beginnt mit Ihrem Reservierungswunsch.

Reservierung

Simplified view of a tent website

IN USE AT THE OKTOBERFEST

One system. Three live guest portals.

Explore different designs and reservation processes directly at the tents.

External guest portals · dates and available features depend on the individual tent.
02 / THE GUEST PORTAL

One request.
A personal space.

The request from step 1 appears straight away in the guest portal — at first as “Requested”. Your guest stays connected to your tent after booking too: status, documents and later changes are all in one place.

  • See the request and its status at any time
  • Retrieve invoices and other documents later
  • Manage your own data and options depending on the configuration
Festzelt OSGastansicht · Meine Reservierungen
reservierung.festhalle-schottenhamel.de
SchottenhamelFESTHALLE SCHOTTENHAMEL
HOME   ·   RESERVIERUNG   ·   MEIN KONTO

Meine Reservierungen

Lena Muster · MusterfirmaKundennummer 101 · Reservierung №101
Angefragt
Termin18.09.2027 · Nachmittag
Gäste10 Personen
BereichMittelschiff
Tischwunsch1 Tisch

No table assigned yet. Your tent is reviewing the request.

03 / RESERVATION ADMINISTRATION

A wish becomes
your reservation.

The same request arrives as a new line for the reservation team. Your team reviews it, decides whether to accept, and adds the table and the booked products. That turns a wish into a concrete visit.

  • Select requests, accept or decline
  • Assign specific tables in the tent plan
  • Add menus and other products to the reservation
Festzelt OSVerwaltung · Reservierungen

Anfragenübersicht

Nr.KundeStatusGäste
101Lena MusterAngefragt0/10

New request from the guest portal.

04 / GUEST HISTORY & NOTES

Know your guests.
Decide better.

When assigning tables, a look at the guest records helps: has this guest been here before? Which reservations, notes and open invoices are there? The history and individual comments support your team with every new request.

  • View earlier reservations by event
  • Take individual guest notes and categories into account
  • Spot open invoices before the next acceptance
Festzelt OSKundenstamm · Musterfirma

Lena Muster

Lena Muster · MusterfirmaKundennummer 101 · Reservierung №101
GastkategorieStammgast
Kontaktdatenlena@example.com
KommentareBevorzugt einen Tisch am Gang.
Letzter Umsatz400,00 €
05 / AUTOMATIC EMAILS

Sent automatically.
Worded personally.

From the arrival of the request to the confirmation: your guests receive the right message in the name of your tent. In the email editor your team designs the text, images and content itself. Placeholders fill in the details of each reservation.

  • Your own templates with text, images and buttons
  • Personalised details through placeholders
  • Trace sending and opening in the communication history
Festzelt OSKommunikation · E-Mail-Editor

Buchungsmail bearbeiten

Deutsch · Englisch   |   Merge Tags   |   Speichern
Header-Bild der E-MailEin Platz für Vorfreude.

Liebe Gastname,

wir freuen uns auf Ihren Besuch am Datum.

Reservierung Buchungsnummer
Gästezahl Personen

06 / PROFORMA INVOICE & PAYMENT

The invoice arrives.
The guest pays.

The proforma invoice or payment request is created for the reservation and provided by email. The guest opens it and, depending on your setup, can pay online or transfer the amount.

  • Payment request tied to the right reservation
  • Online payment or bank transfer
  • Follow the payment status centrally
Festzelt OSGastansicht · Rechnung & Zahlung
AN: LENA@EXAMPLE.COM

Ihre Unterlagen zur Reservierung №101

Liebe Frau Muster, Ihre Zahlungsaufforderung steht bereit.

Proforma-Rechnung öffnen
07 / BANK STATEMENTS & RECONCILIATION

Payment found.
Reservation matched.

Upload your bank statements. The system reads the transactions and matches details such as customer number and reservation name against the bookings. Matching payments are assigned; unclear items stay visible for review.

  • Import statements and read out transactions
  • Match suitable payments automatically
  • Tell paid, open and unmatched items apart
Festzelt OSFinanzen · Kontoauszüge

Kontoauszugsimporte

Dateien ablegen oder auswählen

kontoauszug-beispiel.csv

Importieren
08 / VOUCHERS

What is booked
becomes a voucher.

The matching vouchers are created for the booked products — menu or snack-platter vouchers, for instance. They are linked to the reservation, numbered uniquely and can be printed for the guest.

  • Vouchers matching the booked products
  • Sequential numbers and unambiguous assignment
  • Prepare for handout and printing
Festzelt OSFinanzen · Gutscheine

Reservierung №101

Lena Muster · MusterfirmaKundennummer 101 · Reservierung №101
ProduktGebuchte Menge
Menü-Gutschein10
Brotzeitbrettl-Gutschein2
09 / BATCH PRINTING

One print run.
Everything prepared.

Instead of opening every reservation one by one, you prepare the documents as a batch. Wristbands, vouchers and table signs are printed to match the bookings — in your tent's design.

  • Print several reservations together
  • Prepare wristbands and table signs
  • Table labels tied clearly to the booking
Festzelt OSPrintmodul · Stapeldruck

Unterlagen im Stapel

AuswahlReservierungTischGäste
✓№101 · MusterfirmaT110
✓№102 · BeispielgastT210
Druck vorbereiten
10 / PICKING & DISPATCH

Everything together.
On its way to the guest.

Assemble the documents for the reservation. The delivery note accompanies the shipment; the carrier is notified for collection within the configured process. After that you keep an eye on the dispatch status.

  • Pick documents per reservation
  • Delivery note and collection in the dispatch process
  • Track the shipment and the carrier status
Festzelt OSFinanzen · Sendungen

Unterlagen für Reservierung №101

Lena Muster · MusterfirmaKundennummer 101 · Reservierung №101
UnterlageMengeVorbereitet
Menü-Gutscheine10✓
Brotzeitbrettl-Gutscheine2✓
Einlassbändchen10✓
11 / THE TENT APP

The big day begins.
Your team is in the picture.

On site your team works with the tent app. Guests are checked in on the day of their reservation. Booking details, the seating plan and attendance help to seat guests correctly and keep track of who has yet to arrive.

  • Start the shift and find guests
  • Check in by booking or QR scan
  • See who is present and who has not arrived
  • Seating plan, visit rating and synchronisation
Festzelt OSFestzelt-App · Im Betrieb
14:00   Samstag 18. Sept.▮▮▮   98 % ▰
‹ BackBuchungsdetails

Lena Muster ›

#101 Bestätigt♙ 10 Personen
◷ Sa. 18.09.2027 · 14:00–17:30
▦   Mittelschiff – T1

Check-in

◯  Nicht eingecheckt

⇥  Check-in

Bewertung

☆  Bewertung abgeben

Gebuchte Produkte

Auf der Buchung

Menü-Gutschein 10×
Brotzeitbrettl-Gutschein 2×
12 / STATISTICS & REPORTS

What has sold.
What needs preparing.

From sales figures to capacity: reports show where your reservations stand and support preparation. The kitchen sees the booked dishes and quantities; your team keeps an eye on guests, tables and revenue.

  • Analyse sales and revenue figures
  • Compare reservation status and capacity
  • Kitchen reports for preparation
Festzelt OSAuswertung · Reservierungen & Produkte

Abgerechnete Produkte

ProduktMengeUmsatz
Menü-Gutscheine1003.500,00 €
Brotzeitbrettl-Gutscheine20500,00 €
Verkaufsumsatz4.000,00 €
ZeitraumBeispielschicht
13 / DATEV & ACCOUNTING

Well prepared.
All the way to accounting.

Prepare revenue and costs for accounting and export the data for DATEV. Posting batches and debtors can be exported separately. The data is hosted on servers in Germany and therefore within the EU.

  • Export posting batches for a period
  • Provide debtors for accounting
  • Aligned with German GoBD requirements and the EU GDPR
Festzelt OSFinanzen · DATEV

DATEV · Buchungsstapel

Start01.09.2027
Ende30.09.2027
Buchungsstapel jetzt exportieren

Organise table reservations in your tent.

Reservation management connects enquiries, guest data and table assignments. The booking workflow depends on your setup.

How can guests reserve tables through our tent’s website?

The reservation portal integrates into your website. Guests select available dates, areas and party size. Depending on your setup, they submit an enquiry or make a binding booking directly. Their personal guest portal shows the processing status and available documents.

Can we assign tables ourselves and consider regular guests’ preferences?

Yes. Your team assigns specific tables to bookings in the seating plan. Tent areas and table groups support allocation. Guest records show previous reservations, individual notes and outstanding invoices. Depending on the setup, guests can alternatively select tables themselves.

Bill bookings and prepare documents.

Invoices, incoming payments and vouchers remain linked to each reservation. Availability depends on your package and modules.

How does Festzelt OS match bank transfers to reservations?

Bank statements can be imported. The statement module reads transactions and matches details such as customer number and reservation name against bookings. Matching payments are assigned; unclear or unmatched entries remain visible for manual review.

Can we print vouchers, admission wristbands and table signs in batches?

Matching, uniquely numbered vouchers can be created for booked products. With the print module, your team prepares multiple reservations for printing together, including admission wristbands and table signs. Documents can be assembled per reservation and sent with a delivery note through the configured shipping workflow.

From the reservations office to the event.

The Festzelt app supports your team on site. Reports help prepare operations, the kitchen and accounting.

How does guest check-in work with the Festzelt app?

On the reservation day, your team checks guests in through their booking or by QR scan. The app shows party size, table assignments, booked products and the seating plan. Arrived guests can be distinguished from those still expected. Visit notes and synchronisation status are also available.

Which reports and accounting exports does the reservation system offer?

Reports show sales, booked products, reservation status and occupancy. Kitchen reports summarise booked dishes and quantities for preparation. DATEV posting batches and customer account data can be exported for accounting. Available features depend on your package and configuration.

Your tent.
Our shared demo.

Tell us about your operation. We’ll show you how Festzelt OS supports your reservations and your team.

Arrange a personal demo

Together, we’ll find the right solutions for your operation.

YOUR FESTZELT OS

Welcome back.

Choose the system you would like to sign in to.

Questions about access? We are happy to help